Remote diagnostics without TeamViewer — Nexma agent (NEXMA)
Browser-based remote sessions with audit trails—the Nexma agent alongside Microsoft 365.
Remote support without risky shortcuts
Remote support often drifts to third-party tools or credential handoff—both raise security and compliance concerns. Intune Remote Help helps but can be constrained by licensing and scenarios.
What security teams expect
- Strong session identity and the ability to terminate sessions.
- Audit logs: who connected to which device and for how long.
- Reduced attack surface—no shared “support password.”
Nexma agent
The Nexma agent (MeshCentral-based) exposes desktop and PowerShell sessions from the browser with actions recorded in NEXMA. Admins avoid consumer-grade remote clients and password handoff outside your identity perimeter.
Technical rollout plan
- Define mandatory agent coverage (for example field sales laptops).
- Agree user consent for remote sessions and support hours.
- Test network paths including VPN, proxy, and segmentation.